Returns, Replacements and Refunds

  1. How do I return an item purchased on TruArte?

Aroma-art offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product (s) within 3 days of its delivery.

  • Step 1: Contact our Customer Support team via email – [email protected] within 3 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
  1. Which are the items that cannot be returned or exchanged?

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered with.
  • Product is used or altered
  • If request is initiated after 3 business days of order delivery

Note 1: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

Note 2: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

Can I return part of my order?