Returns, Replacements and Refunds
- How do I return an item purchased on TruArte?
Aroma-art offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product (s) within 3 days of its delivery.
- Step 1: Contact our Customer Support team via email – firstname.lastname@example.org within 3 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
- Which are the items that cannot be returned or exchanged?
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered with.
- Product is used or altered
- If request is initiated after 3 business days of order delivery
Note 1: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
Note 2: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
Can I return part of my order?